Refund Policy

Last Updated: December 6, 2024

1. Refund Eligibility

Eligible for Refund:

• Quarterly Subscription ($7.99/3 months): Full refund within 7 days of purchase
• Annual Subscription ($24.99/year): Full refund within 7 days of purchase
• Lifetime Access ($79): Full refund within 7 days of purchase

Not Eligible for Refund:

• Requests made after 7 days from the purchase date
• Accounts that have violated our Terms of Service
• Repeated refund requests (abuse of refund policy)

2. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at ladyiney25@gmail.com
2. Subject line: "Refund Request - [Your Order Number]"
3. Include:
   • Your email address used for purchase
   • Order number or transaction ID
   • Purchase date
   • Reason for refund (optional but appreciated)

No questions asked: You don't need to provide a reason, but feedback helps us improve our service.

3. Refund Processing Time

• Review: 1-2 business days
• Processing: 3-5 business days
• Bank processing: 5-10 business days (depending on your bank)

Total time: Expect to see the refund in your account within 7-14 business days from approval.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other payment methods: Refunded to the original source

5. After Refund

Once your refund is processed:

• Your subscription will be cancelled immediately
• You will no longer receive daily Bible verse emails
• Access to premium features will be revoked
• You can re-subscribe at any time

6. Cancellation vs. Refund

Cancellation (No Refund):

• You can cancel your subscription anytime
• No refund for the current billing period
• You keep access until the end of the paid period
• No future charges

Refund (Within 7 Days):

• Full refund of your purchase
• Immediate cancellation of subscription
• Immediate loss of access

7. Special Circumstances

Technical Issues:

If you experience technical problems that prevent you from using our service, please contact us immediately. We will:

• Work to resolve the issue quickly
• Extend your subscription if needed
• Offer a refund if we cannot resolve the issue

Billing Errors:

If you were charged incorrectly, we will issue a full refund regardless of the 7-day window.

8. Fair Use Policy

We trust our customers, but we reserve the right to refuse refunds in cases of:

• Repeated purchase and refund patterns
• Abuse of the refund policy
• Violation of our Terms of Service
• Fraudulent activity

9. Questions About Refunds

If you have any questions about our refund policy, please don't hesitate to contact us:

10. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the new policy.